COMPLAINTS CAN BE MADE THROUGH THE FOLLOWING MEANS:

1. Visiting any of the Corporation’s offices (Nairobi, Mombasa, Kisumu, Voi, Eldoret and Nakuru) in person;
2. Calling us on the below numbers,

Madaraka Express Passenger and Commuter Service:
Booking a ride: 0709388888
Passenger Service inquiries, complaints, lost & found: 0709 388 887

Nairobi Commuter Rail Service, Safari Trains (Nairobi – Kisumu, Nairobi – Nanyuki); 01151022558, 0115169759, 0793005521, 0793005523

National Cargo Deconsolidation Centre (Kenya Railways Transit Shed)
0715429634
KR 24hr Emergency No.  – 0711777577

3. Online Channels

E-mail: info@krc.co.ke, md@krc.co.ke,
Website: krc.co.ke
Facebook: Kenya Railways
Twitter: @KenyaRailways_

4. Writing a letter through O Box 30121 – 00100 Nairobi;
5. Writing an email to info@krc.co.ke;
6. Filling an online complaint form on our website (Click Here for the online form)